Responsible Gaming at zb99
zb99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Gambling is entertainment — we want to keep it that way for everyone.
⚠️ Gambling involves financial risk and is not a source of income. If gambling is affecting your finances, relationships, or mental health, please stop playing immediately and contact our support team at [email protected].
Gaming as Entertainment
At zb99, we believe that online gaming should always be a leisure activity — something you do for fun within a budget you can comfortably afford to lose. Whether you enjoy cricket betting during the BPL or IPL season, spinning slots, or playing live casino tables, the experience should always feel light and enjoyable, never stressful or compulsive.
Problem gambling is a recognised condition that can develop gradually and affect players of any background. zb99 takes its responsibility as a gaming platform seriously. We offer a range of player protection tools, and our support team is available to assist any player who feels that their gambling habits are becoming a concern. Responsible gaming at zb99 means giving every player the information, tools, and support they need to stay in control.
21+ Age Restriction — No Exceptions
The zb99 platform is strictly for adults aged 21 and above. This is not a soft guideline — it is a hard platform rule enforced at the point of registration through our KYC identity verification process. Any account found to belong to a player under 21 will be immediately closed, all associated winnings will be voided, and deposited funds will be returned to the source payment account where possible.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed the zb99 platform, please contact us immediately at [email protected]. We recommend using parental control software on shared devices and keeping account login credentials private and out of reach of anyone under 21. zb99 cooperates fully with households and institutions seeking to prevent underage access to online gaming.
Player Protection Tools
zb99 provides a suite of practical tools designed to help you stay in control of your gaming activity. All tools are available on request through our support team at [email protected] and are applied promptly.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit. Limits take effect immediately when reduced.
Session Time Limits
Limit how long each individual gaming session runs. A session reminder or cut-off can be set on request.
Cooling-Off Period
Take a short break from the platform — 24 hours, 48 hours, or 7 days. Account access resumes automatically after the period ends.
Self-Exclusion
Request a longer exclusion of 1 month, 6 months, 1 year, or permanent. Self-exclusion blocks all account access and marketing.
Reality Checks
Receive on-screen pop-up reminders showing how long you have been playing and how much you have wagered in the current session.
Account Activity Review
Request a full summary of your deposit, withdrawal, and gameplay history at any time by contacting our support team.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of how long they have been playing or how much they typically wager. The following signs may indicate that gambling has moved from an enjoyable pastime to something more serious. If you recognise several of these signs in yourself or someone you know, we strongly encourage you to reach out.
- Spending more money on gambling than you originally planned, or increasing your bets to try to recover previous losses.
- Feeling unable to stop playing even when you want to, or feeling restless and irritable when you try to cut down.
- Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gambling activity.
- Lying to family members, friends, or colleagues about how much time and money you spend on gambling.
- Using gambling to cope with stress, anxiety, depression, loneliness, or personal problems rather than addressing them directly.
- Neglecting work, studies, family responsibilities, or social relationships because of the time or focus dedicated to gambling.
Experiencing any of the above does not mean that recovery is not possible — it simply means it is time to take action. zb99's support team is available to help you access the right tool or take a break from the platform. You do not need to be in crisis to ask for support. Reaching out early is always the right call.
Understanding Your Limits
Setting a Deposit Limit
To request a deposit limit on your zb99 account, contact our support team at [email protected] with your registered account email and the limit amount and period (daily, weekly, or monthly) you wish to apply. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period before they are applied, giving you time to reconsider.
Taking a Cooling-Off Period
A cooling-off period suspends your account access for a fixed short-term duration of your choosing — typically 24 hours, 48 hours, or 7 days. During this period you cannot log in, deposit, or place bets. When the cooling-off period ends, account access is automatically restored. If you believe you need a longer break, a full self-exclusion is available.
Applying for Self-Exclusion
Self-exclusion is a longer-term commitment to stop gambling on the zb99 platform. Once applied, your account will be suspended for the duration you select — options include 1 month, 6 months, 1 year, or permanent closure. During self-exclusion, your account cannot be accessed and you will be removed from all promotional communications. Self-exclusion requests are processed immediately upon receipt.
Lifting a Self-Exclusion
Self-exclusion periods are not reversible before their scheduled end date. This is intentional — it ensures the protection remains effective even if you change your mind in the short term. Once the exclusion period has fully elapsed, you may contact [email protected] to request account reactivation. zb99 will apply a further 24-hour reflection period before restoring access.
Self-Exclusion in Detail
Self-exclusion is the most comprehensive player protection tool available on the zb99 platform. It is designed for players who recognise that they need a significant period away from gambling in order to regain control of their behaviour and finances. Self-exclusion is not a sign of weakness — it is a responsible and courageous decision that zb99 fully supports.
When you request self-exclusion, zb99 will take the following steps immediately to ensure that the exclusion is effective and comprehensive across all platform touchpoints.
What Happens During Self-Exclusion
- Your account is immediately suspended — you cannot log in, deposit, withdraw, or place bets for the duration of the exclusion.
- All marketing communications, promotional emails, and bonus notifications are removed from your account and you will not receive any gambling-related messages from zb99 during the exclusion period.
- Any account balance remaining at the time of self-exclusion can be withdrawn to your registered bKash, Nagad, or bank account — contact [email protected] to arrange this before or at the time of requesting exclusion.
- zb99 will make all reasonable efforts to ensure that self-excluded accounts cannot be reopened or bypassed. If you attempt to create a new account during a self-exclusion period, that account will also be closed upon identification.
Protecting Minors — Parental Controls
If your household includes individuals under the age of 21 who share access to the device you use to play on zb99, we strongly recommend installing parental control software to prevent accidental or intentional access to gambling content. Widely available tools such as Net Nanny, Kaspersky Safe Kids, and built-in device screen time controls can restrict access to gambling websites and apps effectively.
Beyond software controls, we encourage open conversations within families about the nature of online gambling — that it involves real money, real risk, and is reserved for responsible adults only. If a minor has already accessed the platform using false age information, please contact [email protected] immediately so we can act swiftly to close the account and prevent further access.
Our Commitment to Responsible Gaming
zb99 is not simply a gaming platform — it is a platform that takes the welfare of its players seriously. We recognise that the thrill of betting, whether on cricket matches during the BPL season, the excitement of live casino tables, or the simplicity of slots, can become a compulsive habit for some individuals. Our role is to ensure that the platform never becomes a source of harm.
We invest in player protection tools, train our support team to handle responsible gaming conversations with empathy and without judgment, and maintain transparent policies so that every player — from Dhaka to Chittagong, Sylhet to Rajshahi — understands exactly what protections are available to them. We do not view responsible gaming as a compliance checkbox; it is a core part of how we operate.
If you ever feel that zb99 could do more to support responsible gaming, we welcome your feedback at [email protected]. Our team reviews all responsible gaming feedback and uses it to improve our tools and processes on an ongoing basis. Playing at zb99 should always feel like a choice you are making freely and comfortably — never something you feel trapped by.
Need Help? Talk to Us
If you are concerned about your gambling habits or those of someone you know, please do not hesitate to contact zb99's support team. You do not need to be in crisis to reach out — our team is available to discuss your situation, help you apply the right player protection tool, or simply listen. All conversations are handled with complete confidentiality and without judgment.
zb99 Player Support
Write to our support team any time — we respond promptly and treat every responsible gaming enquiry with the seriousness it deserves.
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