zb99 Privacy Policy

1. Who We Are and How to Contact Us

zb99 (referred to throughout this policy as "we", "us", or "zb99") operates the online gaming platform accessible at zb99.bet. We are the data controller responsible for all personal data collected and processed in connection with your use of the platform. If you have any question, concern, or request relating to this Privacy Policy or to the data we hold about you, please contact our support team in writing at [email protected]. We will respond to all data-related enquiries within a reasonable timeframe.

This Privacy Policy applies exclusively to data processed through the zb99 platform. It does not cover third-party websites, payment providers, or game software suppliers that may have their own privacy notices. We recommend that you review the privacy policies of any third-party services you interact with in connection with your zb99 account.

2. Personal Data We Collect

We collect personal data from you in several ways: directly when you provide it during registration or account management, automatically when you use the platform, and from third parties where lawfully permitted. The categories of personal data we collect include:

• Identity data: full name, date of birth, nationality, and government-issued identification document numbers (required for KYC verification).
• Contact data: mobile phone number, email address, and residential address (including district, division, and Bangladesh postal code where applicable).
• Financial data: bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals; transaction history including deposit amounts, withdrawal amounts, and dates.
• Technical data: IP address, device type, browser type and version, operating system, and session timestamps collected automatically during platform use.
• Usage data: pages visited, games played, betting history, session duration, and navigation patterns within the platform.
• Communications data: records of your correspondence with our support team, including support tickets, email exchanges, and live chat transcripts where applicable.

3. How We Use Your Personal Data

zb99 processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose incompatible with those stated below. Our processing purposes and the lawful basis for each are as follows:

• Account creation and management: processing your registration details, maintaining your account, and enabling you to log in, deposit funds, play games, and make withdrawals.
• Identity verification (KYC): confirming your age and identity as required for responsible gaming compliance and anti-money laundering (AML) obligations.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and supported Bangladeshi bank transfer services.
• Fraud prevention and security: monitoring platform activity for signs of fraudulent conduct, money laundering, bonus abuse, and unauthorised access.
• Responsible gaming: using gameplay and session data to identify signs of problem gambling and to apply or communicate player protection measures such as deposit limits or self-exclusion.

Where we send you promotional communications about bonuses, game releases, or seasonal promotions, we do so only on the basis of your opt-in consent. You may withdraw that consent at any time without affecting the legality of prior processing. To opt out of marketing communications, contact [email protected] or adjust your account notification preferences.

4. Sharing Your Personal Data

zb99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with a limited set of third-party service providers strictly where necessary to operate the platform. These recipients include:

• KYC and identity verification providers: to confirm your age, identity, and the authenticity of documents submitted during account registration or subsequent verification requests.
• Payment processors: bKash, Nagad, Rocket, and supported bank transfer intermediaries, solely to process your deposit and withdrawal transactions.
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed studios whose games are hosted on the platform. These providers may receive technical session data necessary to operate their game environments.
• Fraud and AML compliance services: specialist third-party providers engaged to screen transactions, monitor for suspicious activity, and assist with regulatory compliance obligations.
• Law enforcement and regulatory bodies: where we are legally required to disclose data in response to a lawful request, court order, or applicable regulatory obligation. We will notify you of such disclosure where we are lawfully permitted to do so.

All third-party service providers engaged by zb99 are contractually required to process your data only for the specific purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection laws. We do not permit our service providers to use your data for their own independent purposes.

5. Cookies and Tracking Technologies

zb99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse aggregate usage patterns to improve our service. Cookies are small text files placed on your device when you visit the platform. We use the following categories of cookies:

• Essential cookies: strictly necessary to operate core platform functions including user authentication, session management, and security. These cannot be disabled without materially impairing your ability to use the platform.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the platform. This data helps us understand which features are popular and where usability improvements are needed. Analytics cookies are optional.
• Preference cookies: store your language, display, and notification settings so you do not need to re-enter them on each visit. These are optional but removing them will reset your personalisation on every session.

You may manage or delete cookies through your device or browser settings at any time. Please note that disabling non-essential cookies will not prevent you from using the core features of the zb99 platform but may affect certain personalised elements of your experience.

6. Data Retention

zb99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account relationship with us plus a further period of up to seven years to comply with financial record-keeping and AML obligations; KYC documents are retained for the same period; communication records are retained for up to three years from the date of the correspondence; technical and usage data is retained in anonymised or aggregated form for analytical purposes and may be retained indefinitely in that form.

When data is no longer required, zb99 will securely delete or anonymise it using industry-standard methods. If you request deletion of your personal data before the end of the applicable retention period, we will assess whether an exemption applies (for example, a legal obligation to retain financial records). Where no exemption applies, we will delete your data within 30 days of your verified request.

7. Your Data Rights

As a user of the zb99 platform, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, contact our support team in writing at [email protected]. We will respond within 30 days and may request verification of your identity before actioning your request.

• Right of access: you may request a copy of all personal data we hold about you, together with information about how it is being processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other lawful basis applies), or where processing is unlawful.
• Right to restrict processing: you may request that we suspend active processing of your data while a dispute about its accuracy or the lawfulness of processing is resolved.

zb99 will not charge a fee for responding to data rights requests made in good faith. Where a request is manifestly unfounded or excessive — for example, where the same request is repeated unnecessarily within a short period — we reserve the right to charge a reasonable administrative fee or decline to act. We will always explain our reasoning in writing.

8. Data Security

zb99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, role-based access controls restricting which staff members can access personal data, regular security reviews, and incident response procedures designed to detect and contain data breaches promptly.

No data transmission method or storage system is guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, zb99 will notify affected users as promptly as practicable and will take all reasonable steps to mitigate the impact of the breach. You can help protect your account by using a strong, unique password and by never sharing your login credentials with any other person.

9. International Data Transfers

zb99 primarily processes your personal data within servers located in secure data centre facilities. Some of our third-party service providers, including game software suppliers and KYC verification partners, may process data outside Bangladesh. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual obligations requiring the recipient to maintain data protection standards equivalent to those applied by zb99.

By using the zb99 platform, you acknowledge and consent to the transfer of your personal data to third-party processors in other jurisdictions where required to deliver the services described in this policy. We will always ensure such transfers are governed by appropriate data protection safeguards and that recipient parties are contractually bound to treat your data with the same level of care we apply ourselves.

10. Children and Minors

The zb99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Our KYC process is designed to detect and reject registrations by underage individuals. If you believe that a minor has registered on the platform, please notify us immediately at [email protected] so that we may take prompt action to close the account and securely delete any associated personal data.

• We apply age-verification checks at the point of registration and before processing any withdrawal request. Where an underage user is identified at any stage, all associated personal data will be securely deleted, any deposits will be returned to the originating payment account where possible, and all winnings will be voided.
• Parents and guardians who are concerned about a minor's access to online gaming platforms are encouraged to use parental control software and to keep login credentials for any shared devices secure and out of reach of minors.
• If a minor has accessed the platform using false or misrepresented age information, zb99 will not be held liable for any resulting harm. We encourage responsible supervision of all shared digital devices used by households that include individuals under 21.
• zb99 supports and actively cooperates with responsible gaming organisations and referral pathways for individuals concerned about gambling harm affecting themselves or a family member. Contact [email protected] for guidance.

11. Changes to This Privacy Policy

zb99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — meaning changes that meaningfully affect how we collect, use, or share your personal data — we will post the updated policy on the platform with a clearly visible revised effective date. Where we have your email address on file, we may also send you a direct notification of significant changes.

Your continued use of the zb99 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to remain informed about how we protect your data. If you disagree with any material change to this policy, please discontinue use of the platform and contact [email protected] to request account closure.

12. Contact Us About Your Data

For all privacy-related enquiries, data rights requests, or complaints about how zb99 handles your personal data, please contact our dedicated support team in writing. We are committed to responding promptly, transparently, and constructively to all privacy-related correspondence. Our response target for data rights requests is 30 days from the date of receipt of a verified written request.

Contact: [email protected]. Please include your registered account email address and a brief description of your request or concern in your message. Do not include full copies of identity documents in your initial message — our team will advise on secure document submission procedures where documents are required to process your request.

13. Amendments

This Privacy Policy was last reviewed and updated in January 2026. zb99 reviews this policy at least annually and following any significant change to our data processing activities or applicable legal requirements. The version published on the platform at any given time is the current, operative version. Prior versions are not binding on zb99 from the effective date of any update.